Terms and conditions of sale and trading

General Information

Trading on the web shop

The following terms and conditions of sale and trading apply to all trading on www.bagpipe.com. By trading on the website, you confirm that you have read and accepted the terms and conditions of sale and trading. Therefore, please read the terms and conditions carefully before making a purchase. Deviations from this basic agreement are valid only if Bagpipers Hub has given written approval hereof.


Bagpipers Hub ApS
Nærumhusvej 4
2850 Nærum

CVR: 32660940
Email: info@bagpipe.com
Phone number: +45 40 63 40 69


Contractual basis for ordering

When you shop at www.bagpipe.com, you can enter into an agreement in the following languages:

  • Danish
  • English

Orders can only be made through the website. When ordering a product on www.bagpipe.com, you will receive a receipt for your purchase on your screen and by email. The receipt is an automatic confirmation that we have received your order. After our order approval, you will receive another email with an order confirmation and an invoice. Upon receipt of this, the order is binding.

In the case of errors in your order, please contact us at: info@bagpipe.com


Payment by payment card

Payments on www.bagpipe.com can be made with payment card.
Payments in the web shop can be made with the following payment cards:

  • Visa/Dankort
  • Visa Electron
  • MasterCard
  • Maestro

Payment by private cards issued in the EEA (European Economic Area) is free of charge.

Payment by corporate cards or private cards issued outside the EEA will be charged a fee. The fee is calculated from the purchase price and the selected payment card. In all payments, you will be informed of the amount of the fee before you approve the total amount of the purchase.

The rates below are indicative and can vary:

  • Purchases with corporate cards in Denmark are subject to a fee of approximately 1.5% of the purchase amount.
  • Purchases with corporate cards issued outside of Denmark or private cards issued outside of the EEA, are subject to a fee of approximately 2.9-3.75% of the purchase amount.

All costs for the order are shown before the purchase is completed – including any card fees and shipping costs. The amount that you approved at the time of purchase can never be exceeded. The amount will only be drawn from your payment card once the product is shipped from the warehouse.

Judicially, you have the right to get the money back if:

  • The product is not delivered.
  • You make use of your right of cancellation.
  • Money is drawn without your prior approval.

Processing of card information

When you shop at www.bagpipe.com, the card information is processed by Bambora, which is a secure electronic payment solution. All card information is handled in accordance with the card organization’s rules.

All payment information is treated confidentially. No information about the payment is saved after is has been completed. All payment information at www.bagpipe.com is encrypted between your computer and PBS (the banks’ payment service) and the so-called SSL (Secure Socket Layer) protocol. This means that neither Bagpipers Hub ApS nor any third party can read your payment information. It is therefore completely safe to shop in our web shop.


All prices on products and shipping costs on www.bagpipe.com are stated in DKK and EUR and include 25% VAT. This is automatically added to the prices in the web shop.

For sale to non-EU countries, the VAT is automatically deducted before acceptance of the purchase in the web shop.


Delivery against payment

Against payment, Bagpipers Hub offers delivery to a wide range of countries both inside and outside Europe. The total list of countries that Bagpipers Hub offers delivery to can be seen at checkout in the web shop.

The buyer pays all delivery and shipping costs – as well as any applicable customs charges and taxes connected to the purchase.

The shipping cost depends on the destination, weight and volume of the product and is added to the purchase price including VAT for purchases within the EU and excluding VAT for purchases outside the EU. The shipping cost is shown separately during the purchasing process.


Unless otherwise separately agreed between the buyer and www.bagpipe.com, it is Bagpipers Hub that selects the distributor to the delivery address specified by the buyer.

Bagpipers Hub uses the following distributors in Europe:

  • GLS (Denmark)
  • GLS Express (Germany)
  • Schenker (Sweden)
  • Bring (Finland)
  • DHL Weltpaket (Belgium, France, Netherlands, Italy, Luxembourg, Poland, Slovakia, Slovenia, Spain, Great Britain, Czech Republic, Hungary, Austria)
  • UPS Economy (other countries in Europe)

Bagpipers Hub uses the following distributors outside Europe:

  • UPS Economy

Delivery terms and conditions

Delivery is made in collaboration with our distribution partner Dansk e-Logistik. All products are dispatched from the warehouse of Dansk e-Logistik as parcel post or by courier. The shipping method depends on product size and the chosen destination. Upon shipment from stock, you will receive a track and trace link by email that will allow you to follow the shipment of your product.

The procedure regarding distribution may differ from one distributor to another. If your package has been attempted delivered – and you are not at home – the distributor will usually contact you (via email, SMS, phone call, etc.) with information about which package shop your items may be picked up from or to make a new delivery agreement. It is also possible that the freight company may contact you prior to delivery in order to make an appointment about date and time of the delivery.

The basic shipping costs only cover delivery to the curb. If you are not home at the estimated time of delivery, it can also be a good idea to contact the distributor to make a more specific agreement on the place of delivery (for example, in your garage or with a neighbor). Note that such an agreement will always be at your own risk.

The products are insured during delivery, and on receipt, please check the package contents. If the package and / or contents are damaged upon receipt, you must report this to the distributor immediately. Bagpipers Hub is not responsible for products damaged during transport.

As soon as the buyer has received the product, it is considered delivered. The buyer takes over the risk of the product upon delivery.

Please contact info@bagpipe.com, if you have any questions regarding delivery.

Delivery time

Orders received on weekdays before 12 o’clock noon (Danish time) are dispatched from the warehouse on the same day. For orders made after 12 o’clock noon (Danish time) – or on weekends or Danish public holidays – the product is shipped from the warehouse on the following working day.

Depending on the destination, delivery usually takes place within the following number of working days. These delivery times are indicative and may vary.

  • In Denmark – 1 day (day to day)
  • Outside Denmark – 2-8 days

Right of Cancellation

For how long can I cancel my purchase?

As a consumer, you have a 14 day right of cancellation, when you shop in our web shop.

The cancellation period expires 14 days after the day, you received the product or from the day, you got the last product in physical possession if it is an order for several products ordered in one order and delivered individually. If the products consist of several lots or parts, the cancellation period expires 14 days after the date you get the last lot or the last part in physical possession.

You must, within 14 days of receipt, inform us that you wish to cancel your purchase by sending us an email at info@bagpipe.com. In your message, you must make us aware in a clear manner that you wish to exercise your right of cancellation. In the event of a cancellation of your purchase, we ask you to download, print and fill out our return form and send it back with the products.

You can download the return form here: Return form

You cannot cancel your order just by refusing to receive the product without at the same time giving us clear notice of this.

Return by cancellation of purchase

You must send the product back to us without undue delay – and within 14 days after you have notified us that you wish to cancel your purchase. You must defray the direct costs of the product’s return shipment to our warehouse.

Missing original packaging may be an impairment, so to be sure to get all the money back, it is recommended that the product is returned in the original packaging.

Certain goods cannot, due to their nature, be returned by normal mail. This applies to large items like sofas, dining tables, chairs, etc.

If you cancel your purchase, the product must be sent to:

Dansk e-Logistik
Attn.: Bagpipers
Heeringvej 25
4690 Haslev (Dalby)

The completed return form and a copy of the documentation of the purchase of the product must be enclosed in the package. Documentation of the purchase can be a copy of the order confirmation.

Please note that return is made at the buyer’s sole responsibility – it is the buyer who carries the risk of the products from the time of delivery until the return has arrived at our warehouse. Therefore, always be sure to get a tracking number on your return shipment or parcel.

Please contact info@bagpipe.com before returning.

Goods excluded from the right of cancellation

The following product types are excluded from the right of cancellation:

  • Delivery of products made to the consumer’s specifications or clearly personalized.

In the event that Bagpipers Hub sells products that are custom made or customized individually according to the buyer’s requirements, the right of cancellation will only apply until the manufacturing or customization of the product has commenced.

The condition of the product when you return it

You will only be liable for any value deterioration of the product if the handling of it differs from that which is required to determine the nature, characteristics and function of the product. In other words, you can test the product in the same way as if you tested it in a physical store, but you should not put it to real use.

If the product is tested further than what is described above, we consider it used, which means that, in the case of cancellation of the purchase, only some or none of the purchase amount will be returned, depending on the commercial value of the product.

Repayment of the purchase amount

If you cancel your purchase, you will of course be refunded the paid amount. In the event of an impairment that you are liable for, it will be deducted from the purchase price.

If you use your right of cancellation, we will refund all of your expenses – including, if applicable, delivery costs associated with the purchase (however excluding extra costs due to your choice of delivery other than the cheapest standard delivery that we offer) without undue delay, and in any case within 14 days from the date, we received your notice of your decision to cancel the agreement. We make such reimbursement with the same payment method that you used for the original transaction, unless you have expressly agreed otherwise.

We may withhold reimbursement until we have received the product or you have provided us documentation that the product has been returned.

If you wish to use your right of cancellation, you must pay for the return shipment, unless otherwise agreed.

We do not accept packages that are not delivered directly to us or packages sent per. cash on delivery.


For how long can I make a complaint about my purchase?

The deficiency provisions of the Danish Sale of Goods Act can apply to purchases of goods.

When you shop at www.bagpipe.com, you have a 24-month warranty as a consumer. This means that you can either get the product repaired, exchanged or refunded, or get a price reduction – depending on the specific situation. It is of course a requirement that the complaint is justified and that the defect has not arisen due to incorrect use of the product or other damaging behavior.

How quickly do I have to submit a complaint about my purchase?

You must submit your claim within “reasonable time” after finding the defect in the product. If you do so within 2 months after the defect is found, the complaint will always be within the time limit.

If your complaint is justified, we will of course refund your (reasonable) shipping costs. The product must always be returned in protective packaging, and be sure to get a receipt for the shipment to use for the refund.

In a case of complaint, the item must be sent to:

Dansk e-Logistik
Attn.: Bagpipers
Heeringvej 25
4690 Haslev (Dalby)

When submitting complaints, we ask that you download, print and fill out our return form. On it please describe the problem in as much detail as possible.

You can download the return form here: Return form

We do not accept packages that are not delivered directly to us or packages sent per. cash on delivery.

Please contact info@bagpipe.com if you have any questions regarding a complaint.

Privacy Policy


For you to be able to enter into an agreement with us, we need the following information:

  • Name
  • Address
  • Phone number
  • Email address
  • IP address

We record your personal information with the purpose of being able to deliver the products to you.

The personal data is registered with Bagpipers Hub ApS and is kept for five years after which the information is deleted.

When collecting personal information through our website, we ensure that it is always done with the provision of your express consent, so that you are informed regarding exactly what information is collected and why.

Information given to www.bagpipe.com is never disclosed or sold to third parties and we do not register any personally sensitive information. If you are registered as a user, we save the information you have entered (name, address, email and phone number) and only use the information to process your order.

The information you provide in connection with the submission of your order is used solely in relation to the collection, payment and shipping of your product. Disclosure of the information can therefore happen, if the disclosure is necessary for the completion of an agreement, you are part of, for example to distributors in connection with delivery of orders.

Under certain circumstances and in accordance with Danish law, it can be necessary to disclose personal information to public authorities or the police. As an example, information can be disclosed to the police in the instance of suspicion of credit card fraud.

The Directors of Bagpipers Hub ApS, Stevan Treshow and Sussan Treshow, have access to the information that is registered about you. The data controller at www.bagpipe.com is Director Stevan Treshow.

Your rights

In accordance with the General Data Protection Regulation, you have a number of rights in relation to our management of information about you. If you wish to make use of your rights, please contact us at: info@bagpipe.com.

Right to see information (right of access)

You have the right to gain insight into the information, we process about you, as well as a number of additional information.

Right to rectification (correction)

You have the right to get incorrect information about yourself corrected.

Right to deletion

In special cases, you have the right to get information about you deleted before the time of our regular general deletion occurs.

Right to limitation of treatment

In some cases, you have the right to get the treatment of your personal information limited. If you the right to limitation of treatment, we are only allowed to treat the information – except for storage – with your consent, or with the purpose of determining, enforcing or defending legal claims, or to protect a person or important societal interests.

Right to objection

In some cases, you also have the right to object to our or legal treatment of your personal information. You can also object to treatment of your personal information in relation to direct marketing.

Right to transmit information (data portability)

In some cases, you have the right to receive your personal information in a structured, commonly used and machine-readable format as well as to have transferred this personal information from one data controller to another without obstruction.

Right to complain

You have the right to complain to the Danish Data Protection Agency, if you are unhappy with the way, we treat your personal information. You will find the contact information of the Danish Data Protection Agency at www.datatilsynet.dk.

You can read more about your rights in the Danish Data Protection Agency’s manual on the right of the registered, which you will find at www.datatilsynet.dk.


How can I make a complaint?

If you have a complaint about a product purchased in our web shop, please contact us at: info@bagpipe.com.

If we are unable to reach a solution, and if the conditions are met, you can make a complaint to:

The Danish Competition and Consumer Agency for Complaint Settlement
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk

If you are a consumer residing in another EU country, you can submit your complaint to the EU Commission’s online complaint platform.

The platform can be found here: http://ec.europa.eu/consumers/odr/.
If you submit a complaint here, you need to provide our email address: info@bagpipe.com.

Regulatory Framework

Danish law

Disputes or legal issues related to the use of www.bagpipe.com and information herein is subject to Danish law.

Copyright and Trademarks

Copyright information

All content on www.bagpipe.com – text, graphics, logos, icons, photographs, videos and software – belong to Bagpipers Hub ApS or potential subcontractors. The contents are protected by Danish law as well as international regulations in the area. No part of the site content may be extracted and / or reused without the prior written consent of Bagpipers Hub ApS.

General Disclaimer

Reservations on sale

Bagpipers Hub ApS reserves the right to make changes to and assumes no responsibility for typing errors, divergent color rendering on images of products, out-of-stock items, VAT and tax changes, price increases from suppliers and Force Majeure.

We make reservation for out-of-stock items, but will of course notify you if a product is sold out immediately after we have received your order.

The terms and conditions of sale and trading were last updated 28.06.2018.